Each card covers what the option helps with, who it’s for, and your next step.
1 · Find a providerFind a family doctor or primary care provider
Most communities are served by a local health centre with nurses and visiting physicians; Yellowknife and regional centres have clinics with physicians and nurse practitioners.
Who it’s for: Northwest Territories residents without a family doctor or nurse practitioner.
Next step: Contact your community health centre or clinic and ask how to access ongoing primary care where you live.
2 · Health adviceCall a health advice line
NWT 811 (8-1-1 or 1-844-259-1793) is available 24/7 to all residents, with registered nurses, a dedicated Mental Health and Wellness Support line (press 1), quit-smoking support and poison control routing. Service is offered in all NWT official languages, including Indigenous languages.
Who it’s for: Anyone with a non-emergency health question, or unsure where to go for care.
Next step: Save the number and call before heading to a clinic when you’re not sure what you need. In an emergency, call 911.
3 · Community supportsSearch community supports through 211
211 is a free, confidential service that connects people to community, social and government services across Canada, including Northwest Territories.
Who it’s for: Anyone who needs help beyond a doctor’s visit — food, housing, seniors’ supports, newcomer services and more.
Next step: Call 2-1-1 where available or search the online directory at 211.ca.
4 · Regional resourcesCheck regional health resources
Care is delivered by the NTHSSA across most regions, plus the Hay River Health and Social Services Authority and the Tłı̨chǫ Community Services Agency.
Who it’s for: Anyone who wants to know what clinics and services operate in their own region.
Next step: Browse the official regional pages and note clinics, health centres and programs near you.
5 · Team-based careLook for community or team-based care
Community health centres are the backbone of primary care in most N.W.T. communities, with NWT Telehealth connecting patients to providers in other locations by secure video.
Who it’s for: People who need care while waiting for a permanent provider.
Next step: Confirm hours, eligibility and whether appointments or walk-ins are offered before you go.
6 · Stay organizedTrack clinics and follow up
Doctor availability changes often. People who keep a simple call log — who they called, when, and what they were told — are better positioned when spots open up.
Who it’s for: Everyone actively searching.
Next step: Use the checklist and tracking template further down this page, and re-check clinics every few weeks.